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Bring your numbers to CarrierX
Porting moves the phone numbers you already use from your current provider to CarrierX, so customers keep dialing the numbers they know. CarrierX takes both long-code and toll‑free numbers.
Request
You send the signed LOA and your list of numbers.
Validation
Your current provider checks the details against the account.
Port date
The numbers move to CarrierX, unchanged.
Why port
Same numbers, new carrier
A port transfers a number's service from one provider to another. The number itself does not change; the network behind it does.
Keep the numbers people know
Customers keep calling and texting the numbers already on your website, cards and invoices.
Local and toll‑free
CarrierX accepts both long-code and toll‑free numbers.
Voice and messaging together
Choose voice, SMS or both for your numbers. Messaging is typically ported along with them.
The workflow
Submitting a port request
A port request starts with one form, the CarrierX Letter of Authorization for Number Porting.
Complete the form
Fill in every required field in the Customer Information and Existing Account Information sections.
List your numbers
Enter them on the form, or attach a separate list such as a spreadsheet or text file.
Choose services
Pick voice, SMS or both. If you do not want SMS, uncheck it and say so when you submit.
Sign and date
The form must be signed by an authorized representative of the account.
Submit
Email the completed form and any supporting documents to CarrierX.
CarrierX
What to expect from a port
Porting to CarrierX is a straightforward process.
Typically 3 business days
That is the usual time for a port to CarrierX to complete.
Long-code and toll‑free
CarrierX accepts both types of number.
Services you choose
You choose on the form whether ported numbers carry voice, SMS or both.
One form to start
A port starts with the CarrierX Letter of Authorization, which also carries the list of numbers to move.
Questions
Common questions
Number porting
Plan your move to CarrierX
Book a call with the CarrierX team to go through the numbers you want to bring over and the services they need.